Website Cancellation/Hold Form Instructions
Please complete this Website Cancellation/Hold Form and click the continue
button at the bottom of the page.
In order to avoid being charged for the next month of hosting, we must receive
your cancellation request by the end of the current month. NO EXCEPTIONS.
Important! We send an email to confirm receipt of this cancellation. Please
allow 24-48 hours to receive a confirmation e-mail message.
Please include a valid e-Mail address on the form. If you do not receive
confirmation e-Mail within 24-48 hours, you may contact technical support for
verification that your request was received.
Web site cancellations may take7-10 business days to complete.
All refunds are reviewed and may take up to 30 days for processing.
To cancel your merchant account and/or gateway, you must send notice
directly to IMS and IGS or Authorize.Net pursuant to the terms and
conditions of your agreements. Please call the numbers below for specific
IMS: (800) 397-0707
IGS: (877) 484-8444
Authorize.Net: (877) 447-3938
This form must be completed with the correct member number before the
cancellation process can begin.
Should you need further assistance filling out this online form, please
click on the Live Chat button below or call Technical Support at (877) 384-4691.
Our hours of operation are : Mon-Fri 7:00 AM - 6:00 PM & Sat 7:00 AM - 3:30
Live Support is available:
Mon - Fri: 7 A.M. - 6 P.M.
Sat: 7 A.M. - 3:30 P.M.
Pacific Standard Time
Click here to view the eMC Standard Membership Rules.Click here to view the eMC Standard Membership
Rules. (Opens in a new window)
All items marked with a red * are required.
your Web site, you cease all monthly hosting fees which eMerchantClub charges you.
Your Web site will also be removed from the Internet in 30 days or less.
By placing your Web site on hold,
you cease all monthly hosting fees which eMerchantClub charges you, for up to six
months (6 months). You may reactivate a held site by contacting technical
support at 877-384-4691 and paying a $99 reactivation fee.
Specify the type of site that you are canceling or holding.
A Big Value site is a site that comes
free of set-up fees with your SMC Membership.
A Gift Card site is costs between
$300 and $900, and allows your customers to redeem a gift card on your site.
An e-commerce site costs $300
to $4,000, and is a fully customizable site allows you to change the products, layout,
text, and more.
A Promotional site is an older site
which has a $9.95 per month hosting fee.
PRESS THE "Continue" BUTTON ONLY ONCE!