Website & Account Cancellation Process

 

Complete the 2-step process to successfully cancel your account.

In order to successfully cancel your eMerchantClub website and discontinue any ongoing hosting charges, you must complete the two-step process that is outlined in Section 4 of the Standard Membership Rules you agreed to upon purchasing your site. Your website can only be canceled with both: 1) Written Confirmation of Your Intent to Cancel, and 2) Verbal Confirmation of Your Intent to Cancel. The form below allows you to complete Step 1 of the cancellation process immediately.

If you choose to use the form below, please note that all information fields must be filled in for your cancellation request to be accepted by eMerchantClub. If you prefer to email the cancellation department directly, send your written cancellation intent email to cancel@emerchantclub.com. Please allow 24-48 hours to receive a confirmation email from eMerchantClub regarding your email cancellation request, and then  call 1-877-384-4691 to complete your account cancellation.

  • Your website will not be canceled until you complete the 2-step process.
  • Hosting fees will continue to accrue until your website is canceled in entirety.
  • Any hosting fees owed are due immediately upon cancellation of your site.

Step 1:    Email Your Cancellation Request

All fields must be filled in to submit your request.

I WANT TO (choose one):

PLACE MY WEBSITE ON HOLD*

CANCEL MY WEBSITE

Your website can be placed on hold for up to 6 months. *Reactivation fee applies.

Canceled websites will be deleted and may not be available for reinstatement.

Required

Required

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Please allow 30 minutes for this form to be received before calling to complete Step 2 of the website cancellation process.

Notice: Your website cancellation is effective 24 hours after completing both Step 1 and Step 2 of the cancellation process. If you are canceling your website on the day before or the day hosting is charged for the month, you will still incur a hosting charge; hosting payments are non-refundable.

 

Canceling your eMerchantClub website does not cancel your Smart Living Company membership. If you received a free Enterprise membership to Smart Living Company as part of your eMerchantClub website package, canceling your website will revert your Smart Living Company membership back to your original membership level. You will then resume responsibility for any associated monthly or yearly Smart Living Company membership fees (if applicable).

 

eMerchantClub Technical Support

1-877-384-4691

7 AM to 6 PM PST

Monday through Friday