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Website Cancellation/Hold Form Instructions

Please complete this Website Cancellation/Hold Form and click the continue button at the bottom of the page.

In order to avoid being charged for the next month of hosting, we must receive your cancellation request by the end of the current month. NO EXCEPTIONS.

Click here to view important additional instructions

Important! We send an email to confirm receipt of this cancellation. Please allow 24-48 hours to receive a confirmation e-mail message.
Please include a valid e-Mail address on the form. If you do not receive a
confirmation e-Mail within 24-48 hours, you may contact technical support for
verification that your request was received.
Web site cancellations may take7-10 business days to complete.
All refunds are reviewed and may take up to 30 days for processing.

To cancel your merchant account and/or gateway, you must send notice
directly to IMS and IGS or Authorize.Net pursuant to the terms and
conditions of your agreements. Please call the numbers below for specific

IMS: (800) 397-0707
IGS: (877) 484-8444
Authorize.Net: (877) 447-3938

This form must be completed with the correct member number before the
cancellation process can begin.

If you cannot complete this form online, you may
download a PDF version of the Cancellation Form
Please print the file and follow the included directions.

Should you need further assistance filling out this online form, please
click on the Live Chat button below or call Technical Support at (877) 384-4691.
Our hours of operation are : Mon-Fri 7:00 AM - 6:00 PM & Sat 7:00 AM - 3:30 PM.

Live Support

Please click the button to chat with Live Support

Live Support is available:
Mon - Fri: 7 A.M. - 6 P.M.
Sat: 7 A.M. - 3:30 P.M.
Pacific Standard Time
Excluding Holidays

Click here to view the eMC Standard Membership Rules. (Opens in a new window)

WebSite Cancellation/Hold Form

All items marked with a red * are required.

* *   
What would you like to do with your eMC website?*   (What's this?)

By canceling your Web site, you cease all monthly hosting fees which eMerchantClub charges you.  Your Web site will also be removed from the Internet in 30 days or less.
By placing your Web site on hold, you cease all monthly hosting fees which eMerchantClub charges you, for up to six months (6 months).  You may reactivate a held site by contacting technical support at 877-384-4691 and paying a $99 reactivation fee.

What type of site do you want to Cancel/Hold?(Check all that apply)* (What's this?)

What's this?  Specify the type of site that you are canceling or holding.

A Big Value site is a site that comes free of set-up fees with your SMC Membership.
A Gift Card site is costs between $300 and $900, and allows your customers to redeem a gift card on your site.
An e-commerce site costs  $300 to $4,000, and is a fully customizable site allows you to change the products, layout, text, and more.
A Promotional site is an older site which has a $9.95 per month hosting fee.

Are you requesting a refund?*
If yes, what product(s) are you requesting a refund for?(Check all that apply)
( You may enter up to 255 characters. )
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Reasons for canceling and/or requesting a refund:(Check all that apply)*  

( You may enter up to 255 characters. )
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( You may enter up to 255 characters. )
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( You may enter up to 255 characters. )
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( You may enter up to 255 characters. ) 
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By placing my initials above, I affirm that eMerchantClub's receipt of this form shall effect cancellation of only the eMerchantClub website(s) specified herein should I render no mark that clarifies whether my intent is to "cancel" or "hold".
Note: Add cancel@emerchantclub.com to your "Safe Senders List" to help assure that you receive our email.